1 reviews | Active since Feb 2017
Radisson Red V & A Waterfront shocking service
My husband booked 100 rooms through his company for a 3 Day Launch. The problems we encountered: 1. The Raddison Red V & A Waterfront booked 2 rooms for my husband and myself. 2. Two rooms was also booked for the MD. 3. We were told ever morning that our breakfast was not paid for. 4. On the second day we were checked out of our room and was told we not part of the my husband's company and I had to settle the bill immediately. This was discussed in front off many patrons that was around the reception area. (which was embarrassing)The manager Nadi was called and confirmed that my booking was to be settled immediately. When I called her on the 18 June to share my concerns and the fact that I was asked to settle the bill she said there was confusion with the agencies that booked. Surely when a company pays for 100 rooms you will show some sort off interest and try and resolve the problems and come to a solution immediately. 5. The MD and his wife was checked out and asked to leave and they still had another day too stay. 6. We were asked to pay for our own parking which we had no problem about and when asked to add it to our room bill, we were told we had no credit on our room tab. 7. Our room cards had to programmed almost every day because we were checked out by the hotel. 8. Every morning we were asked to pay for our breakfast cash, when it was booked on the room. 9. The lady serving the breakfast screamed and shouted at me when I was served and asked if I was paying cash for my breakfast.
I am shocked and disappointed with the hotel. We have travelled to many hotel locally and internationally and never received such bad service in our travels. I will definitely not recommend this hotel. The staff has not etiquette and should be retrained. I called ***(international number) and I could not hear the gentleman on the phone and he said I should call Raddison Red,( which I did already).I tried calling Radisson Blu Waterfront and Sandton and could not get the head office number. I left a Facebook message no one has contacted me. Very very sad ?
