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chernelle S

1 reviews | Active since Nov 2020

04 Dec 2020, 11:33

Ludicrous Pricing for simple!

28th November 2020 - We paid R1800 for a 1 NIGHT Stay to get a room with what Radisson Red calls a Mountain View. I asked the lady at reception for a room with a balcony, and we were told none was available when we checked in. Minutes later a friend of ours checked in and got a room with a balcony for R1300.. Then getting stuck on the 1st floor in the lift was no joke as I am claustrophobic. It wasn't for long but it was long enough!

Expired Milk in my room!! Dated 06/11/20

We were told breakfast would be on the rooftop, but when we got there, we were then sent down to the restaurant.. Very disappointed with that part of the morning, no doubt breakfast we GREAT but would've given it a better rating if it was on the rooftop as advised.

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Replies (2)
Radisson Red V&A Waterfront
Radisson Red V&A Waterfront's reply04 Dec 2020, 11:48
Official
Chernelle, 
Here we meet again.
Got your feedback on various portals, As mentioned, we would have loved to touch base personally and fix what went wrong, as your experience is not RED. 
You seem to prefer an open forum,  so once again: We are very sorry about your experience. Our offer still stands
Radisson Red V&A Waterfront
Radisson Red V&A Waterfront's reply04 Dec 2020, 14:36
Official
Hi Chernelle, no sarcasm intended. We rep**** to all your complaints received online. Unfortunately, your email is blocked-out on the above and we only can contact you via booking.com, which we have done, please have a look. You can also email us to our Baxter email and we'll be in touch. 
Thank U!