Radisson blu umhlanga appalling

So let's start from the beginning We parked our car and there was no Porta insight My husband had to carry our bags in the rain until the security assisted us. I booked the executive suite 3 weeks prior, as it was our 20th anniversary, only to get there and the suite was given to a "more important guest" They down graded us to a junior suite for R1000 less than the room I initially booked. After being down graded "which no hotel does" I was given a free bottle of cheap wine and a snack basket , which was standard with the executive suite . I was promised by the manager he would do a romantic set up for dinner (to make up for the mistake) which I had booked at the Firelake restaurant on Saturday night. I arrived to nothing.

Saturday nights dinner at the firelake restaurant was the worst, the staff is not well trained, and the food isn't worth being on any menu , leave alone "fine dining"

On Saturday morning we get to breakfast only to find out that my room doesn't including breakfast , but my booking initially included breakfast , after the embarrassing moment the manager was called in , and it was sorted out. Housekeeping doesn't replenish soaps showers caps, no shower gel at all.

Walls are paper thin , I had to hear my neighbour's the whole night. Sunday morning my room door opens at 8:30 by Housekeeping with no knocking , only for my husband to be changing. Again the same thing at 9:30.

Again at check out no Porta was available