Radisson Blu Umhlanga

Arrived at 4pm for check in and room was not ready. Staff were slow and seem confused. Took us 45 minutes to get our suite. As soon as we entered, I drew open the curtain to see the views but the entire rail collapsed on my husband Reception don't answer the phone so we had to go down physically to complain And elevator was extremely slow, despite the hotel not being at full capacity . Staff took another 2 hours to rectify and in the end we were downgraded from a Junior suite to an executive room (despite the hotel not being at full capacity ) We were offered a R500 discount and complimentary supper. No room service. Restaurant food was not good and service extremely slow After a few weeks of extreme stress, my husband and I were looking forward to some rest and relaxation and these issues with the Hotel just added to our woes! Overall impression and experience was dismal. The 5 star rating is extremely generous! Maybe efficiency will increase over time but nonetheless we won't support them further