Bad hospitality by Raddison hotel staff

I have stayed in multiple hotels but I have never received such but treatment, I have received from one of the employees by the name Ziyanda Zondo. She really hasn't made me feel welcome at Radisson. I ordered food from Mr delivery and paid. When the food arrived I was not in my room. I later went to the reception hopping that if Mr delivery had come and couldn't get me my host as Raddison will be able to keep the food for me in this cause Ziyando Zondo. But sadly she didn't keep my food, but send back my food. She told me about a policy of not holding food. When I checked in, I wasnt told about this policy, secondly the were guest assisted were delivery was collected from the reception when we checked in. What I believe she would have done since she a host us as a representative of Raddison Blu was to save the food for us. And notify us that going forward as Raddison hotel we don't allow food storage going forward. RADDISON HAS JUST LOST A CUSTOMER IN ME.