Overcharged but getting no refund :-( Reservation Number ***8

Overcharged but getting no refund :-( - Reservation Number ***8 A charge to credit card for R4000 was made by Radisson Blu Hotel Sandton on arrival (Mr Paul Praschma) - this was supposed to be held, not charged. Was told this would be reversed but to date has not been reversed/refunded. On check-out, Mr Praschma paid invoice in full but the R4000 was not reversed and he has made several requests for refund. Have been in contact with: Ndlovu, Mthokozisi <*** Selepe, Mbali <*** Mthupha, Maswazi <***

No resolution to this issue.

Called on 21/02/2022 at 09h10 to speak to Danie Smith who was not available and reception would not dislose cell number.