Hotel staff and spa booking - Radisson Blu Sandton

<p>Good Day</p> <p>Since Saturday I am trying to make a booking with you guys but no success. <br />I have phoned over 10 times since then and still, I have not heard from anyone. I have left a few messages as well, and again, no one phoned me back. ( surprising right?!)</p> <p>I made a booking with Park Inn hotel for the New Year's weekend and they sent me to you guys as you are the only hotel nearby that offers Spa facilities. But since I cannot even get hold of anyone how am I supposed to make a booking?</p> <p>When I phoned Radisson Blu hotel on Saturday, they kept putting me through to the Spa but no one picked up there. Then when I phoned back once again, the answer I got from the receptionist is "maybe because it is a Sunday they are closed" (I phoned on Saturday, so I guess your employees do not even know the days of the week), then I phoned once again and requested to speak to the manager. He was nowhere to be found first so they asked that I phone back so I did so. He said the spa might be closed due to Public Holiday (never mind that the public holiday was on Friday yes?) I asked him how come they do not know what is open and what is closed, he said the spa isn't part of the hotel. So I told him that at least, he must know the hours and days. I got no answer, he said he cannot help me and put the phone down. What kind of a manager is that?????</p> <p>I am very disappointed, I literally have no words. If this is the kind of employees you have in your hotel, then I have nothing else to say. Really.</p> <p>I hope that this issue will be dealt with accordingly ASAP and that someone will do something about that.</p> <p> </p> <p>(Please note that this email will be sent to Hello Peter as well as Facebook.)</p> <p>--<br />Kind regards,<br />Roni Hadar<br />+27 74 ********** </p>