Badly managed, disorganised and not worth the money!

<p>We booked into the hotel over the Christmas weekend and encountered numerous problems over the duration of our stay. After driving all day from Cape Town to Port Elizabeth we were exhausted and wanted to go straight to sleep. On entering the room, we discovered that the blinds in the room were broken, and could not be pulled down. There was rust on the bathroom mirror, the bin was broken, the sealant on the walls was peeling and there was water damage on the painting in the bathroom. We decided to complain in the morning as we were exhausted, however we were unable to sleep because the pipes in the bathroom consistently made loud noises. We had to request a room change and got to a new room after 11pm. The next day we opened the window in our new room, only to find that it could not be closed. We had to call reception twice in order to request assistance. <br /> <br />At this point we lodged a complaint with the deputy manager and requested a discount. He offered us a complimentary breakfast for one morning, not even for the remainder of our stay. We requested the breakfast be extended to all three guests for the remainder of our stay - imagine having to barter for compensation due to bad facilities! To make matters even worse, the breakfast staff were not informed of is so we had to explain that our breakfast was free to staff each morning. <br /> <br />In addition to this, there was not enough parking for the guests and we had to wait for over 20 minutes on Christmas day for our car to be freed as it was parked in by another hotel guest. This made us late for our Christmas lunch. The hotel had no contingency plan for a surplus of cars, and we were left in the car park to request assistance from the manager. <br /> <br />The staff were very helpful and kind, however it is obvious that this hotel is not managed well. Hugely disappointed with the shoddiness of the rooms and the lack of organisation at the hotel, and more so with the refusal to grant us a discount despite the hotel operating a money-back complaints procedure.<br /> <br />Not worth the money!</p>