Preferential Treatment

I made a booking in this property for the 31st of December to the 3rd and they cancelled my booking after making a deposit. I called and they promised to make a refund on the 11th December. i waited because they said it takes up to 7 days. after those days no money was in my account. On the 20th i spoke to the manager after being sent from pillar to post to enquire about my refund and she said it will be processed immediately and it will take 3 days. I left my number numeruos times for them to call me back and i guess they dont take me serious at all because the situation is not theirs. I had to book somewhere else and they needed money. I couldn't pay because i was waiting for my refund. they promised to pay and even today they didn't. i didnt travel to Cape town because i didn't have money to pay for my booking I forfeited my plane tickets because of the property. I lost a lot of money because of this inconvenience. I believe if I was white they would have went to the end of the world to refund me. I'm really angry because of this. I had booked plane tickets my money is gone now.