Radical Mobility

It's been almost a year since we bought a motorized wheelchair from Radical Mobility, and I find it's been sufficient time to give an accurate review.

I can NOT in good conscience recommend Radical Mobility to anyone.

When I research them before ordering a wheelchair, I could not find a single negative review anywhere online, so I had mistakenly assumed that their previous customers are generally happy with their purchases.

Not only is the quality of the build of the wheelchair appaling, but Martin (the owner & a quadriplegic himself) simply refuses to take responsibility for anything, so forget about any real after sale service.

I have a very long list of issues with my wheelchair, all of which I can prove with photos & documents.

To list a few: - Wheelchair wasn't built to my measurements as was supp**** on their seating form. Eg. Footplate was too short for my feet size. - The bolt securing the safety belt came off! - The drive settings are completely inappropriate for a wheelchair user. (They even load a setting Martin proudly calls 'insane mode'. It is completely undriveable and 100% unsafe for a wheelchair user) - The basic metal workmanship was shocking. Eg. holes drilled are considerably larger than the bolts used, causing rattling. Some moving parts on scissor jacks (seat lift) didn't have bushings, again causing rattling & instability. - Rain & dust cover purchased from Radical Mobility at R4500, wasn't rain-proof, resulting in a damaged control module (which was installed upside-down against manufacturer recommemdations) Costing us R8500 to replace. - The batteries packed up 4 months into use, no refund, no replacement. Paid R3000 for new ones. - Radical Mobility's quote included a Jay-X2 gel cushion at R12 000. The cushion is too small for measurements supp**** to them. (Cushions can't be returned after being opened)

At R130 000 purchase price, I expected them to at least get the basics right. I was so wrong. I regret doing business with Radical Mobility, and would advise anyone in the market for a new wheelchair stay well clear of what will only end up costing you more money to correct/alter afterwards.