Raddison OR Tambo - overbooked

Dear Radisson OR Tambo Management,

I am writing to formally express my deep dissatisfaction with the service I received during my recent booking at your hotel.

My reservation was confirmed, and I arrived at the hotel at 12:00 PM, where I was informed that my room would be ready by 3:00 PM. However, at 2:00 PM, I was unexpectedly told that there was no accommodation available, despite my confirmed booking. This was extremely disappointing and caused significant inconvenience.

To make matters worse, we were told that we could not order food because there were not enough chefs available to provide meals. This added further frustration during a time when we were already dealing with the accommodation issue.

We were then offered downgraded accommodation at City Lodge, which was unacceptable given that we had booked and paid for the Radisson experience. Only an hour later was an alternative hotel finally arranged for us.

The failure to honour a confirmed booking, the lack of communication, and the unavailability of basic services such as food fell far below the standards expected from the Radisson brand. The entire experience disrupted our plans and left us extremely dissatisfied.