Terrible service and shocking customer interaction.

I have had 2 racetec boards, but the first one got lost. I queried this at a race in 2018 and apparently it was corrected there. This past weekend I was at a race querying my racetec number as my ‘entry number’ once again differed from my ‘board number’ and I asked for them to please delete the old number as the board is lost and it creates confusion every time I receive an entry with the old number on it. I was told that this is impossible to delete and it will stay on my profile forever...if true, what a poor system! ...and I must say, racetec can definitely try to improve their staff’s bedside manners!

Later that day I was concerned about a fellow rider and upon (very nicely) asking the same Racetec lady if she could please tell me if the rider finished, she rudely told me this is not a monitoring system and she is not able to tell me. I went to the organisers of the race with the same query. They assisted me with information they got from Racetec..., yes you read correctly. I am at a lost for words. How can such a well known organisation treat people so poorly? Do they have the monopoly? Or is it just plain poor service. Rediculous.