KM
Khuliso M
1 reviews | Active since Jul 2023
29 Jul 2023, 05:42
Bad service
I have lost a phone that I registered with I tried many times to ask them to transfer my information to a new phone but they keep telling me they did while they did not. I couldn't sell this month's also missed my points cos I recruited people who also works hard. Unfortunately I cannot access my account but when I send them Email they keep telling me to refresh or login n out which I've been doing. They have a good business with worst service they don't help at all I am now worried of the little commission I made and my points if I will ever get month's end!!
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Qwili's replyOfficial
29 Nov 2023, 11:22Dear Khuliso,
We sincerely apologize for the inconvenience and frustration you've experienced with transferring your information to a new phone. Your concerns are important to us, and we want to ensure a swift resolution.
We understand the impact this has had on your ability to sell and earn points, especially given your efforts in recruiting others. We deeply regret any missed opportunities and want to assure you that we are actively working on resolving this issue.
Our records show that you were able to successfully transfer your account details.
Please be assured that we have made huge strides with our Customer Support offering, and can promise a better experience in the future.
Best regards,
Qwili Support Team
We sincerely apologize for the inconvenience and frustration you've experienced with transferring your information to a new phone. Your concerns are important to us, and we want to ensure a swift resolution.
We understand the impact this has had on your ability to sell and earn points, especially given your efforts in recruiting others. We deeply regret any missed opportunities and want to assure you that we are actively working on resolving this issue.
Our records show that you were able to successfully transfer your account details.
Please be assured that we have made huge strides with our Customer Support offering, and can promise a better experience in the future.
Best regards,
Qwili Support Team
Qwili's reply29 Nov 2023, 11:22
Official
Dear Khuliso,
We sincerely apologize for the inconvenience and frustration you've experienced with transferring your information to a new phone. Your concerns are important to us, and we want to ensure a swift resolution.
We understand the impact this has had on your ability to sell and earn points, especially given your efforts in recruiting others. We deeply regret any missed opportunities and want to assure you that we are actively working on resolving this issue.
Our records show that you were able to successfully transfer your account details.
Please be assured that we have made huge strides with our Customer Support offering, and can promise a better experience in the future.
Best regards,
Qwili Support Team
We sincerely apologize for the inconvenience and frustration you've experienced with transferring your information to a new phone. Your concerns are important to us, and we want to ensure a swift resolution.
We understand the impact this has had on your ability to sell and earn points, especially given your efforts in recruiting others. We deeply regret any missed opportunities and want to assure you that we are actively working on resolving this issue.
Our records show that you were able to successfully transfer your account details.
Please be assured that we have made huge strides with our Customer Support offering, and can promise a better experience in the future.
Best regards,
Qwili Support Team