LM
Lesego M
1 reviews | Active since Dec 2022
27 Oct 2023, 18:07
Bad customer service
Qwili advertised that you sign up and refer people then you get R50, I did sign up and refer then send them the screenshot, but never received that R50 and all my referrals they now don't even reply to our text
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Replies (1)
Qwili's replyOfficial
23 Nov 2023, 12:57Dear Lesego,
Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced. We understand how frustrating it can be to not receive the promised referral reward.
We appreciate your patience and want to address your concern. Due to the overwhelming response to our referral promotion, our response time was significantly affected. We regret any delay in communication, and we understand the importance of a timely resolution.
Upon reviewing our records using the number you provided, we couldn't locate a profile under your name. We apologize for any confusion or inconvenience this may have caused. Unfortunately, the promotion you participated in has concluded, but we continually offer new and exciting promotions.
We value your business and would like to make things right. If you have any further questions or if there's anything specific we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to continue serving you.
Thank you for your understanding.
Best regards,
Qwili Support Team
Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced. We understand how frustrating it can be to not receive the promised referral reward.
We appreciate your patience and want to address your concern. Due to the overwhelming response to our referral promotion, our response time was significantly affected. We regret any delay in communication, and we understand the importance of a timely resolution.
Upon reviewing our records using the number you provided, we couldn't locate a profile under your name. We apologize for any confusion or inconvenience this may have caused. Unfortunately, the promotion you participated in has concluded, but we continually offer new and exciting promotions.
We value your business and would like to make things right. If you have any further questions or if there's anything specific we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to continue serving you.
Thank you for your understanding.
Best regards,
Qwili Support Team
Qwili's reply23 Nov 2023, 12:57
Official
Dear Lesego,
Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced. We understand how frustrating it can be to not receive the promised referral reward.
We appreciate your patience and want to address your concern. Due to the overwhelming response to our referral promotion, our response time was significantly affected. We regret any delay in communication, and we understand the importance of a timely resolution.
Upon reviewing our records using the number you provided, we couldn't locate a profile under your name. We apologize for any confusion or inconvenience this may have caused. Unfortunately, the promotion you participated in has concluded, but we continually offer new and exciting promotions.
We value your business and would like to make things right. If you have any further questions or if there's anything specific we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to continue serving you.
Thank you for your understanding.
Best regards,
Qwili Support Team
Thank you for reaching out, and we sincerely apologize for any inconvenience you've experienced. We understand how frustrating it can be to not receive the promised referral reward.
We appreciate your patience and want to address your concern. Due to the overwhelming response to our referral promotion, our response time was significantly affected. We regret any delay in communication, and we understand the importance of a timely resolution.
Upon reviewing our records using the number you provided, we couldn't locate a profile under your name. We apologize for any confusion or inconvenience this may have caused. Unfortunately, the promotion you participated in has concluded, but we continually offer new and exciting promotions.
We value your business and would like to make things right. If you have any further questions or if there's anything specific we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to continue serving you.
Thank you for your understanding.
Best regards,
Qwili Support Team