Quin stole our money

We bought a VW Amarok at Quin a year ago. We serviced the Amarok on 5 Dec 2019 where subpar work was done on the brakes. Due to loadshedding Quin were delayed and only finished the job by the 9th of Dec. We took the car back to Quin to repair the brakes on 10 Dec 2019 and again due to technician delays the job was only completed by the 13th of Dec, yet again of a substandard quality. We left for vacation the very next day where the brakes were almost non existent (had to step on the brake all the way to the end before it started breaking even a bit. We phoned on the 18th of Dec 2019 and spoke to Janet and Dorian Quin regarding the sour experience where Dorian(Quin) said that we must have the brakes inspected at a VW service centre and repaired for Quin to settle the account. For the last month we have been struggling to get our money from Quin for the repairs done. We had a meeting on 9 Jan 2020 with Lloyd Quin (the owner) who acknowledged that Quin’s work was substandard and confirmed that he will refund us the amount for the repairs on Friday 10 January 2020. We have phoned numerous times and Janet kept saying that Lloyd is unavailable. Numerous WhatsApps evidences the sour experience we had with Quin. Up until today they have not paid us our money back. It is extremely unprofessional of Quin Automotive to turn a deaf ear and a blind eye to its customers, particularly as Quin prides itself as a “Niche” dealership. Even more so as we serviced not only the Amarok, but at least 5 other cars of family members at Quin Automotive. Ever since Lloyd Quin took over as Managing Director from Athol Quin the service has deteriorated at an immense pace. I would NOT recommend the place.