TR
Thato R

1 reviews | Active since Sept 2022

05 Sept 2022, 18:39

I won't be trading with QuickTrade ever again.

I had to stop trading with QuickTrade due a brokerage fee / commission being taken from my Live spreads account in April . When asked for clarity on that, at first they were vague - I felt ****** . I can take losing a trade but being charged incorrectly is something else. So I let it go... until today. When I reached out for clarity again I got copy and paste answers from the Operations Manager and finally a PDF of the Summary fee schedule. The Summary fee schedule which shows the pricing of commission etc. It is mentioned on the agreements documents I had agreed to but is no where to found on my Portal/ dashboard. NB. the Information or document 'Summary Fee Schedule' can only be found on their website. Their Portal has some documents but not all documents needed, like I thought.

Hence I still feel ****** R432.86 commission on 1 lot size USD equality is bit too much! If you are planning to trade with Quicktrade with please go through your documents- especially the pricing.

0
Replies (1)
QuickTrade (Pty) Ltd
QuickTrade (Pty) Ltd's reply06 Sept 2022, 06:24
Official
Hello Thato

I apologise for any misunderstandings.  I will have the relevant person contact you so that we resolve the matter.

Customer Care
THE QT TEAM