kS
kim S

1 reviews | Active since Jul 2015

04 Oct 2019, 16:05

Sent from pillar to post for a Halloween event.

I bought 8 tickets on the 28th of June through quicket for the haunted forest and took "insurance" on the tickets that are marketed as "if you can't make it, you are covered"... 4 people cancelled so I asked quicket to refund and was sent from pillar to post.... Eventually I got a refund... Now I asked for a refund on the remaining 4 as my other guests cancelled... There are weeks before the haunted forest. The organiser is ignoring my messages and so is quicket. I will NEVER use this service or recommend the event to anyone... I understand buying the tickets in advance was my choice however there ARE NO comments about no refunds.... I am totally upset about this and getting NO feedback.

0
Replies (1)
Quicket
Quicket's reply11 Oct 2019, 14:59
Official
Hi Kim, Thank you for taking our call and our sincere apologies for the confusion and frustrations. We are glad we have resolved your query and have refunded you in full. We do hope to see you again soon so you can experience a bit of the Quicket excellence you were not given this time around.