****** by quicket for more tickets

Quicket did not refund me when I had mistakenly purchased the wrong tickets to an incorrect email automated by my laptop by mistake. I phoned a consultant to try and get help and correct my mistake. She gave me advice and said I could not got the promotional tickets unless I purchased a new order to the correct details and I asked if this was guaranteed that I will get refunded and she said as long as I send in the two purchase proof. I have purchased eight tickets and recieving only four and with no help after many days. I was ****** by quicket and their tactics to get you to purchase more tickets. I still have not received all right of the tickets as well stating to them my incorrect email information was an issue. I have never purchased tickets before and it's my first time and it was a bad experience with quicket.