If they can’t fix your problem, they will ignore you

I am not sure who wrote the software or the app. They have fields missing when trying to edit uploaded receipts. The app does less than when you operate in the browser. They have not resolved an issue with Captec bank and online synchronisation of bank statements. Now they have stopped answering my emails when I attempt to follow up to get a timeline on the resolution of the problem. This is accounting, it’s now year end, perhaps Quickbooks does not understand, this is urgent.