Broken Systems, Clueless Support

After more than a decade of supporting them, it’s clear that loyalty doesn’t mean much when the product and support continue to decline.

The support team is untrained and uninformed — getting real help feels like a game of chance. When something goes wrong (and it will), your best bet is to run in the opposite direction.

The portal is plagued by ongoing issues: from banking functions freezing for days, to painfully slow performance and constant errors. Basic functionality is unreliable.

It feels like the platform is being developed by people with no real-world experience in what they’re building. A frustrating experience from top to bottom.