The easiest 5-star rating I've given!

How refreshing it feels to write a review for a company that looks like it may be at the pinnacle of customer service. Ironically, it took a problem with an order to illustrate their commitment to client satisfaction. I did not receive the item I ordered (problem with the supplier, not QT). I sent an email just before 8pm and got a response from Mr AJ van Schalkwyk after 9pm that night with a promise to sort it out. The correct item was sourced and shipped to me within a day of my initial email. I'm in Durban and QT is in Joburg! The difference between good and great companies is how they handle things when issues arise, and QT embodies this impeccably. Thank you for exceptional service. I hope that these humble words of encouragement will motivate you to keep raising the bar in the internet shopping arena.