B
Bruno
1 reviews | Active since May 2021
21 Nov 2022, 11:48
Poor post-sale experience
Disappointing post sale service with respect to exchange and returns. Feedback received was inconsistent with the company's exchange and return policies on their websites and when resolution in this respect was sought, no reply at all was received. A pity given good pricing and product range.
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QuickTech's replyOfficial
21 Nov 2022, 14:25Order Info Context:Name: Bruno [SURNAME REDACTED]Order No: Order: #1021Item: Internal SSDDate of Delivery: 21 September——Return Info Context:Date of Return Initiated: 14 OctoberDays Since Delivery: 17 Business DaysReason for Return: The item does not fit for intended use, wanted an upgrade——Conversation History ContextDate of Staff Reply: 14 October (Query Received) / 17 October (Query Update) / 21 October (Query Outcome)Reason for Length: Conversing with Managers since the return is outside of T&C’s——Trading Conditions ContextReturns must be initiated within 10 business days. Terms Update: Added consumables, fixed typos, made more legible——
Hello Bruno,
We always value our customers’ insight, therefore, thank you for your review. We would like to address your matter, further than the above-mentioned information. Since your request was 7 days outside of our Terms, we had to deliberate with higher management regarding your return. One of our staff members kept you in the loop up until the final outcome. We feel that remarks made for feedback do not warrant the terms “inconsistent/non-responsive” since one of our staff members requested a special solution be made for your return. Outside of his power, the solution was denied due to the timeframe given.
We take pride in how we conduct with our customers, and to what lengths we go to assist. Sometimes, we cannot go to a certain degree to assist, but we always try our best!
Thank you for the brief interactions we shared, we sincerely hope we can be your go-to on the next Tech related order. The remark made on pricing and product variety was also duly noted, thank you for that kind comment.
-QT Staff
Hello Bruno,
We always value our customers’ insight, therefore, thank you for your review. We would like to address your matter, further than the above-mentioned information. Since your request was 7 days outside of our Terms, we had to deliberate with higher management regarding your return. One of our staff members kept you in the loop up until the final outcome. We feel that remarks made for feedback do not warrant the terms “inconsistent/non-responsive” since one of our staff members requested a special solution be made for your return. Outside of his power, the solution was denied due to the timeframe given.
We take pride in how we conduct with our customers, and to what lengths we go to assist. Sometimes, we cannot go to a certain degree to assist, but we always try our best!
Thank you for the brief interactions we shared, we sincerely hope we can be your go-to on the next Tech related order. The remark made on pricing and product variety was also duly noted, thank you for that kind comment.
-QT Staff
Best regards,
QuickTech's reply21 Nov 2022, 14:25
Official
Order Info Context:Name: Bruno [SURNAME REDACTED]Order No: Order: #1021Item: Internal SSDDate of Delivery: 21 September——Return Info Context:Date of Return Initiated: 14 OctoberDays Since Delivery: 17 Business DaysReason for Return: The item does not fit for intended use, wanted an upgrade——Conversation History ContextDate of Staff Reply: 14 October (Query Received) / 17 October (Query Update) / 21 October (Query Outcome)Reason for Length: Conversing with Managers since the return is outside of T&C’s——Trading Conditions ContextReturns must be initiated within 10 business days. Terms Update: Added consumables, fixed typos, made more legible——
Hello Bruno,
We always value our customers’ insight, therefore, thank you for your review. We would like to address your matter, further than the above-mentioned information. Since your request was 7 days outside of our Terms, we had to deliberate with higher management regarding your return. One of our staff members kept you in the loop up until the final outcome. We feel that remarks made for feedback do not warrant the terms “inconsistent/non-responsive” since one of our staff members requested a special solution be made for your return. Outside of his power, the solution was denied due to the timeframe given.
We take pride in how we conduct with our customers, and to what lengths we go to assist. Sometimes, we cannot go to a certain degree to assist, but we always try our best!
Thank you for the brief interactions we shared, we sincerely hope we can be your go-to on the next Tech related order. The remark made on pricing and product variety was also duly noted, thank you for that kind comment.
-QT Staff
Hello Bruno,
We always value our customers’ insight, therefore, thank you for your review. We would like to address your matter, further than the above-mentioned information. Since your request was 7 days outside of our Terms, we had to deliberate with higher management regarding your return. One of our staff members kept you in the loop up until the final outcome. We feel that remarks made for feedback do not warrant the terms “inconsistent/non-responsive” since one of our staff members requested a special solution be made for your return. Outside of his power, the solution was denied due to the timeframe given.
We take pride in how we conduct with our customers, and to what lengths we go to assist. Sometimes, we cannot go to a certain degree to assist, but we always try our best!
Thank you for the brief interactions we shared, we sincerely hope we can be your go-to on the next Tech related order. The remark made on pricing and product variety was also duly noted, thank you for that kind comment.
-QT Staff
Best regards,