Disgusted Patron

On Thursday morning the 09/06/2022, I went to Quest Filling station in 6th Avenue Walmer due to a flat tyre. Under normal circumstances I wouldnt have gone there, because I prefer service station that I am fami**** with & recognisable brand. The petrol attendant was very helpful & assisted with checking it , he informed me that they dont offer the tyre repair service. I decided to fill up for R300.00 as I was already there. I was already late for an appointment that morning, so my mind was preoccupied. I remember the guy setting the petrol pump for the R300.00, but I failed to verify with my petrol guage. I paid & drove off for about 5kms, and I realised that the petrol needle didnt move. So I quickly turned back, called the guy who assisted me &, told him the petrol was not in the car. He went inside the garage to report & they called the manager. I waited for about 20 minutes, after having to ask twice if the manager will be attending to my complaint. Only to be told that he was busy on the phone, hence the delay which was unacceptable. He eventually came & told me hes gonna check the footage. Took another 20 minutes, and he told me that the petrol was definitely poured into my car. When I asked to see the footage he refused & said they can only forward to my cellphone(what are they hiding?). He shifted the responsibility citing that my petrol gauge could be faulty which was not true. He didnt care about proving to me why they were right, he even insulted me by asking me "How much I thought would a R300 petrol get ". By the way I drive a Polo 1.4, that is plus minus 300kms At that point I realised that I was not gonna get anywhere with them, I asked for my print outs &I left. I proceeded to an Engen garage in Humerail which I usually go to, they repaired my tyre. I asked them to put petrol for the exact R300.00 & there was no problem with my petrol gauge I even took.a photo after the transaction. My gripe here is the lack unprofessionalism from a so called manager, lack of customer care, no sense of urgency & failure to prove to me that I was wrong. A total disregard of my complaint and the negative attitude by the manager is a huge concern for me. The R300 is not a lot of money but its a matter of principle. This was a missed opportunity for them to change my perception about the new/ unfami**** brand. Will never use a Quest filing station ever.