Pathetic Service - Rude &*********** Staff!!!!

<p>Sometimes it beats the hell out of me how companies like Quest meters keep such *********** rude staff like Claudia, Alex and i forgot the other lady's name. I got a bill in August for the consumption period of 01 Aug-18Aug which the total final amount was R3 173.58 which i paid in full. However now i call them to get clarity as to why i have to pay so much which Claudia tried to explain to me but still could not understand, in this case she got impatient and annoyed with me for asking too many questions and clarity and transffered my call to Alex and during this transfer she did not even inform me that she will putting me through to another person to deal with my query. This i felt it was rude and pathetic!</p> <p> </p> <p> </p> <p>The next person i spoke to was Alex we started off well and i hoped that we were going to get to a point whereby we wrap up the a call in a civil manner, however after interogating the bill and even going to months earlier so i can get a better understanding of all these ridiculous amounts from the previous months he also got impatient with and he dropped the phone without resolving my issue. Already in one month i had paid the amount of R1850 for the consumption period of 1June - July 2016 and R1800 for the consumption period of 1July - 1 August and while i was still digesting all of this then i wanted to know about my deposit of a R1000 which i wanted to know if i willl get a refund since we have switched to a new IsMetering system which had its own fees as well and thats when i found out that i have an outstanding of 312,56 and they have used the deposit money to pay for the consumption period of 18Aug-11Sep 2016 which in total was R1 312.56 which in my view is just a total reap off. The idea when i called was to really have an understanding and to make sense of all these large amounts however the staff there has a stinking attidute, and pretty clear that they dont value & respect their customers! I mean for them to tell me that they dont wanna talk to me anymore and that they cannot put me through to the person i requested i must send an email rather and yet i am the one who called them and i have been paying their abnormal bills on a regular basis!</p> <p> </p> <p>As customer i am absolutely not happy with how Quest staff handle their customers. Very rude & *********** staff! </p> <p> </p> <p>Just by the way my query is still not resolved and not sure whom i should speak to since the staff answering the phone made it very clear that i am wasting their time and cannot speak to me anymore.</p> <p> </p> <p>Regards</p> <p>Unhappy Client!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>