Waitint on Requirements list

Good day. Would like to find out how long does it take for your company to send the requirements list. I've been reading all these reviews and it worries me that I'm going to be heading down the same road as these unhappy 3rd party claimants. I contacted your liabilities dept just to be asked about the claim and to be told someone would send me the list of requirements, I was already in contact with the one person handling the claim. Could they not have just sent me the list of requirements and cc'd the person in. Instead of sending them a mail to forward to me but u have not received anything. I have already struggled getting through on the phone whole time yesterday and when I eventually did I'm still at a place where I dont even know what you guys need from me. The day before we were told the policy holder had to contact. I would like to get my car back to the condition it was before the accident and my car is in daily use as I use it for work. Please get someone to send me the list so I can forward documents needed to assist.