Unhappy Customer No End is sight for 3rd Party Claim

Had an accident on the 24 Aug 2024 and to date there is no way forward. The person whose insurance I am claiming from is Naked Insurance and then Naked referred the 3rd Party claim to Quest Solutions and what a nightmare it has been to get my claim paid out. I have been following up the entire time and have provided all the relevant documents they have asked for, but my claim has not been even assessed. No sense of urgency or customer satisfaction. I was told that it could take up to 45 days to resolve, but here we are, over 4 months later, I wait. My case has been referred to a new assessor who is now asking me for the same documents I submitted in August. I am flabbergasted and disappointed that despite most insurance companies trying hard to change for the better, Quest remains determined not to improve.