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Rebecca R
1 reviews | Active since Oct 2021
22 Oct 2021, 18:25
Unhappy Client
I was involved in an accident on the 20th of July and we got claim number from omni cover the next day which then we were referred to quet claims and to date we have not been helped. We have been phoning, weekly and they've never made any effort to come back to us. They told us that our claim is with Francis and he has never done anything from his side. When you call them either you go throuh or the line get cut. Can anyone out there please assist so that we can expose this people to the highest level of exposure. They are full of empty promises. I feel like something has to given in for this people to take people seriously.
Helpful (0)
Replies (3)0
Replies (3)
Quest Claims Solutions's replyOfficial
28 Oct 2021, 15:22Dear Rebecca Quest Claims Solutions Customer Care Team wish to thank you for taking the time to rate our service and share your concerns. We are investigating the matter. Our further communication will be forwarded to your e-mail address noted on this Hello Peter review. We look forward to resolve this matter amicably. Yours sincerely
Mary-Ann Jordaan: Quest Claims Solutions Customer Care
Mary-Ann Jordaan: Quest Claims Solutions Customer Care
Quest Claims Solutions's reply28 Oct 2021, 15:22
Official
Dear Rebecca Quest Claims Solutions Customer Care Team wish to thank you for taking the time to rate our service and share your concerns. We are investigating the matter. Our further communication will be forwarded to your e-mail address noted on this Hello Peter review. We look forward to resolve this matter amicably. Yours sincerely
Mary-Ann Jordaan: Quest Claims Solutions Customer Care
Mary-Ann Jordaan: Quest Claims Solutions Customer Care
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Rebecca R's updateReviewer Update
28 Oct 2021, 19:46I've noticed that all the response that comes from Quest to all the people who complaint about them, got the same copy and paste apology message from Mary Ann Jordan and I to me this is not a sincere apology, though I got a call from Francis today after all I've been through. Hopefully I will get help. I can see a light at the end of the tunnel. I will only be satisfied once my car is sorted.
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Rebecca R's update28 Oct 2021, 19:46
Reviewer Update
I've noticed that all the response that comes from Quest to all the people who complaint about them, got the same copy and paste apology message from Mary Ann Jordan and I to me this is not a sincere apology, though I got a call from Francis today after all I've been through. Hopefully I will get help. I can see a light at the end of the tunnel. I will only be satisfied once my car is sorted.
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Rebecca R's updateReviewer Update
04 Nov 2021, 18:52My husband got call from Francis today and he told my husband that they are going to do cash settlement. I want to send out a message to Quest Claim Solution that, we are not going to settle for anything less than the average amount between the 3 quotes we've submitted to them. I've read through all their clients complaints via hello Peter regarding cash settlement and they are all not happy as they were given less money to cover the damaged done on their cars. They must know that, they are not going to do that with me. Because as an insurance they should be able to cover the cost as their mandate
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Rebecca R's update04 Nov 2021, 18:52
Reviewer Update
My husband got call from Francis today and he told my husband that they are going to do cash settlement. I want to send out a message to Quest Claim Solution that, we are not going to settle for anything less than the average amount between the 3 quotes we've submitted to them. I've read through all their clients complaints via hello Peter regarding cash settlement and they are all not happy as they were given less money to cover the damaged done on their cars. They must know that, they are not going to do that with me. Because as an insurance they should be able to cover the cost as their mandate