Unfair Claim Handling and Lack of Due Diligence

I lodged a claim with Quest Claims Solutions, handled by their negotiator Nombulelo Ndlovu, after their insured collided into my vehicle. Despite submitting strong evidence — including photos, the official accident report, witness statements (including law enforcement present), and proof that towing was paid by the insured’s company — my claim was rejected.

Instead of providing a proper assessment, Quest simply repeated what their insured “insists” happened, while ignoring all objective evidence. Their response was superficial, unprofessional, and showed no due diligence in investigating the matter fairly.

This demonstrates clear bias towards their insured and leaves me, the third party, unfairly prejudiced. A liability assessment cannot reasonably be made by disregarding independent evidence in favour of a one-sided statement.

I will now escalate this matter to the Ombudsman for Short-Term Insurance (OSTI), but I also want to warn other consumers about the poor claims handling, lack of fairness, and unprofessional approach displayed by Quest Claims Solutions and their negotiator, Nombulelo Ndlovu.