MG
Mandisa G

1 reviews | Active since Jun 2022

18 Nov 2022, 12:12

Third Party Claims

After a lengthy call with Mary-Anne Jordaan early this week where she was thoroughly breaking down and patiently explaining the process of my claim in honesty and integrity (as i was interruping with questions inbetween) finding a resolution of the claim, the call ended in a high and positive note and with an accurate expectation of the turn around time which to my surprise it was processed even quicker then expected. Thank you for your time and patience, listening to me expressing my frustration to you and am truly grateful that there's a good conclusion to our story. This is excellent customer service. The settlement offer was accepted by the penal beaters from the quotes i submitted and looking forward in finally having my vehicle fixed.

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Replies (1)
Quest Claims Solutions
Quest Claims Solutions's reply18 Nov 2022, 14:35
Official
Hi Mandisa
 
We appreciate your feedback about your experience.
 
I'm glad I could be of assistance. 
 
Regards
 
Mary-Ann JordaanService Quality ManagerQuest Claim Solutions