Third party claim

Was bumped last year Nov 12 while my car was stationery at the petrol garage, submitted the necessary paperwork to claim via third party, was later referred to be in comms with quest claims solutions, that's when the problems started, no feedbacks or updates and they never available to help its either they on leave or lunch. Ronald was the one with my paperwork and he was always telling me that they have a bunch of claims and I must standby for my paperwork to be approved. Then later got hold of Mosa and she said the paperwork is with management and awaiting a signature then they will send me an offer. I have been waiting for that to happen and it's frustrating now. Their 45 days they always tell you has come and passed really don't whats the excuse they have for me.