1 reviews | Active since Oct 2012
Terrible Service
Good day,
I have been trying for weeks to get a 3rd party claim processed of a vehicle accident. First documents were lost, then it took almost 2 weeks for an assessor to be appointed. Then each time i enquire i am told we will call you back. No call back is received, but email that says call us again in 5 days.
The call back again in 5 days, then email again that says call again in another 5 days. Now the agent appointed cant give me answers and i am told to speak to the manager. The manager never takes my calls. So i am sitting with a damaged vehicle, no feedback and no one is helping us resolve this 100% completely valid claim.
So i am hoping someone will see this and at least give me a call to resolve the matter.
Thanks
We confirm receipt of your communication.
We are investigating the matter and further communication will be forwarded to your mail address.
Regards
Mary-Ann Jordaan
Service Quality Manager
Quest Claims Solutions
We confirm receipt of your communication.
We are investigating the matter and further communication will be forwarded to your mail address.
Regards
Mary-Ann Jordaan
Service Quality Manager
Quest Claims Solutions
Thank you for giving this attention. After the bad review every effort was made to assist me.
Based on the fact that the total time for this claim was 3 months and 6 days, I still feel that the service should be improved, taking into account that the offer was received a few hours after the bad review and the matter handled within the following a 5 days. Why this could not just have been handled like this from the beginning is beyond me.
This was the followed by almost a 30 day waiting period for the claim to be paid.
The vehicle will take another 5 working days to repair as from today as the panel beaters involved struggled to comply with the prices set forth by Quest claims solutions.
Overall this was not a pleasant experience, having to argue and make waves to get a service from a company that is paid by their client to provide said service.
Thank you
Thank you for giving this attention. After the bad review every effort was made to assist me.
Based on the fact that the total time for this claim was 3 months and 6 days, I still feel that the service should be improved, taking into account that the offer was received a few hours after the bad review and the matter handled within the following a 5 days. Why this could not just have been handled like this from the beginning is beyond me.
This was the followed by almost a 30 day waiting period for the claim to be paid.
The vehicle will take another 5 working days to repair as from today as the panel beaters involved struggled to comply with the prices set forth by Quest claims solutions.
Overall this was not a pleasant experience, having to argue and make waves to get a service from a company that is paid by their client to provide said service.
Thank you
We acknowledge receipt of your feedback.
Regards
Quest Service Team
We acknowledge receipt of your feedback.
Regards
Quest Service Team