Quest Claims Solutions (Pty) LTD bad bad service

My vehicle was reversing and saw the third party coming into the drive way my vehicle immediately stopped and hooted for him to stop but he was on his cellphone and was not concentrating and was looking in morrow watching gate close behind him, but biggest fact he was distracted on the cellphone. He called his broker and the broker stated he has third party liability cover and they will put the claim thorough I don't have to worry about anything. A day or 2 later I received an email from Quest Claims Solutions (Pty) Ltd requesting me to complete a form and attach required documents. I sent everything to them including a SIGNED SAPS AFFIDAVIT from their client acknowledging that it was his fault. The matter was referred to Nadine Burgers at Quest Claims Solutions (Pty) Ltd I asked for feedback and she referred my to the from stating it takes 45DAYS not working days just days to resolve from the date they receive all documents which were sent and confirmed on the 9th of October 2024 so I patiently waited. I again sent her an email and now she requested video footage which is not requested or required anywhere on any of their emails or forms but was a suggestion from me that shows their client pointing out the damages as he wanted no liability for any other damages and this is why there is a delay. I asked her why did she not call me if she states she sent an email on the 5th of November requesting such as they did have my contact number and I did not receive or note such email and I checked junk spam etc I still don't find such but sent again. Now she states it cannot be used as it only shows to their client pointing the damages and not the actual accident. I keep trying to call and they always like always in meetings, booked off I'll, year end function or lunch. I finally get a hold of a gentleman Tebogo or Teboho that works with her and he says it's a straight forward claim and I shod call him again on Thursday the 28th of November and they should have a settlement offer but to my surprise I get an email from Nadine Burgers stating Kindly note that after careful investigation of the matter by ourselves on behalf of our client we have concluded that no liability attaches to our client or the insured in this instance. The reasons for this conclusion are the following:

You were reversing and reversed into our insured’s passing vehicle. The party that is travelling against the flow of traffic can only do so once they have observed and ensure that it is safe to do so.

Our insured could not have anticipated nor foreseen that the accident will occur. Based on the above, there will be no settlement offer forth coming and it is advised that each party bares their own cost due to contribution of negligence. We will now proceed to close our file. Their client even sent an email to her immediately when I called again confirming he caused the accident. Now I wait as they closed due to year end functions. 45days have long passed, December is here and Panelbeaters will be closing and no reply from any of her managers