Quest claims has the worst service and complete disregard of ethics.

My vechcle was bumped while stationary in May 2021 , the claim went from old mutual to Quest Claim soultions to resolve in October 2021 . I completed all the paper work that was required and sent through all the documents to Sandra at Quest . I was then informed that Nigel form the liabilities division would be handling the third party claim and I should communicate with him in . I contacted him on the 15th Nov 21 and was told the claim is with management waiting authorisation, I contacted him again on the 20th of Jan 2022 and was informed that the claim was settled and is closed yet I had not been paid out ..After numerous calls and follow ups I was assisted by Ravind and my claim was refreerd to Raeleen who completely ignores my coomunication . I have no idea what to do or how to move forward.