POOR SERVICE AT IT’S BEST

A colleague of mine who is a Pineapple Insurance client reversed into my stationary vehicle on 28/02/2024 on the work premises. We immediately did an accident report and initiated the claim process. It’s now 27/06/2024 and my vehicle is still not repaired as I have not received the required settlement amount. Though I received a settlement offer to repair the vehicle on 14/06/2024, it’s not even half of the amount quoted by BMW. They didn’t even physically assess the car for damages yet they question the integrity of BMWs quote. I requested that they pay whomever is registered that they feel they will repair my car for less and I’ll take my car there, they refuse to do so. They simply under assess the damages and give lowball offers thinking that I am after money whereas I’ve been insured for many years. However, I will escalate this matter as I’m tired of run arounds and being patient. Quest continuously seeks to remove my reviews without resolving my matter.

If you want to insure that you won’t get into trouble with 3rd party claimants like me, don’t for these middlemen insurance providers. To insurance companies, don’t associate with quest to retain your reputation.