NS
Nonhlanhla S
1 reviews | Active since Apr 2022
13 Apr 2022, 13:19
POOR SERVICE
This accident happened in December 2022 where a Takealot vehicle collided into mine. The lady handling my claim is Phelisa Nyaba from Quest Claims Solutions whom I last spoke to telephonically on 24th of March 2022. During the call she informed me that the claim was being finalized and I'd have received feedback between 3-5 working days. Up too date, my emails are being ignored, I can't get ahold of her on the phone and I'm fed up!!!!! Can this matter be attended too ASAP!
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Quest Claims Solutions's replyOfficial
13 Apr 2022, 13:27 Dear Nonhlanhla Quest Claims Solutions Customer Care Team wish to thank you for taking the time to rate our service and share your concerns. This valuable information will assist us to continue improving our service to our customers. We are investigating the matter and may contact you for more details to enable us to assist and advise you accordingly. Our further communication will be forwarded to your e-mail address noted on this Hello Peter review. We look forward to resolve this matter amicably.
Regards
Mary-Ann Jordaan Service Quality Manager Quest Claim Solutions
Regards
Mary-Ann Jordaan Service Quality Manager Quest Claim Solutions
Quest Claims Solutions's reply13 Apr 2022, 13:27
Official
Dear Nonhlanhla Quest Claims Solutions Customer Care Team wish to thank you for taking the time to rate our service and share your concerns. This valuable information will assist us to continue improving our service to our customers. We are investigating the matter and may contact you for more details to enable us to assist and advise you accordingly. Our further communication will be forwarded to your e-mail address noted on this Hello Peter review. We look forward to resolve this matter amicably.
Regards
Mary-Ann Jordaan Service Quality Manager Quest Claim Solutions
Regards
Mary-Ann Jordaan Service Quality Manager Quest Claim Solutions