1 reviews | Active since Jul 2020
poor service
OMI ref number ***.
This accident happened in December already. Almost 3 months now, and we are still waiting after we submitted all the required paperwork, photos etc
The claim was only lodge on the 23 March. They said it takes between 10 – 15 days but there has been no assessment done or any sign of an assessor. I want to know when are they going to come and do the assessment because doesn’t the quotation we received have a expiry date on them?
When we phoned Teboho yesterday he said we must load everything again. And that assessors do not come out due to COVID. . Absolutely pathetic that we must drive around in a car that cant even open the door due to an other person that drove into us. And her car has been fixed long time ago.
Quest Claims Solutions Customer Care Team wish to thank you for taking the time to rate our service and share your concerns. This valuable information will assist us to continue improving our service to our customers. We are investigating the matter and may contact you for more details to enable us to assist and advise you accordingly. Our further communication will be forwarded to your e-mail address noted on this Hello Peter review. We look forward to resolve this matter amicably.
Regards
Mary-Ann Jordaan Service Quality Manager Quest Claim Solutions
Quest Claims Solutions Customer Care Team wish to thank you for taking the time to rate our service and share your concerns. This valuable information will assist us to continue improving our service to our customers. We are investigating the matter and may contact you for more details to enable us to assist and advise you accordingly. Our further communication will be forwarded to your e-mail address noted on this Hello Peter review. We look forward to resolve this matter amicably.
Regards
Mary-Ann Jordaan Service Quality Manager Quest Claim Solutions