Poor and unreliable service!

My third party claim was handed over to Quest on the 24th of February 2023. There has been no update of movement on this. I contacted Palesa initially, who has now disappeared, the matter was handed over to Arné by her manager Lesley-Ann Liebenberg and there it has been pending for months now. The damages to my home are as a result of their client and through no fault of my own and now I have to suffer through this terrible customer service. Arné and Lesley do not respond to any emails and when called give a generic response that they are waiting for feedback from an assessor. This is unacceptable!