Pathetic services

I was in an accident, 3rd party claim in October. My claim was moved from Nonhlahla to Nigel To Buntu. Their policy states it can take up to 45 business days to finalise a claim. I had to keep calling to do a follow up on claim with each correspondent given me the same answer as before with no progress. It is now January and their has still has been no progress and still no updates. Pathetic service honestly.