SP
Simone P

1 reviews | Active since Sept 2021

24 Aug 2026, 17:31

Nontombi Thabana | ARROGANT+ RUDE + UNPROFESSIONAL QUEST SOLUTIONS ADMIN

Nontombi Thabana was the worst person to deal with, I had to deal with quest, as a third-party claim, I was an innocent victim, yet the intensive admin and lack of respect from Nontombi who ignored my requests for clarification numerous times. My vehicle was damaged in a car park; this company closed the claim without contacting me. Nontombi told me several times to call her on email, I called multiple times since 12 August, to date no response. I posted on their social media and got the generic, we are so sorry to hear response!

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Replies (1)
Quest Claims Solutions
Quest Claims Solutions's reply25 Aug 2026, 10:48
Official
Dear Simone,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration caused.

Further advises will be shared with you to your email address. 

Client Service Team