1 reviews | Active since Apr 2021
No progress -Third party claim
Someone insured with old mutual insurer just turned straight to my lane and hit my car at the right corner bumper while I was stationed at the stop sign waiting for the traffic to clear and turn to the left. Now Quest claim solutions is making my life difficult by these unnecessary delays on my claim
The claim started on 28 February 2022 where Tshegofatso from Quest Claims Solution sent me an email requesting some documents. I then prepared all the required documents and sent all of them on them and they confirmed the receipt.
I did many follow ups through emails and phone calls to check the status of my claim, unfortunately no constructive response. I've been hearing different stories which are not helping at all. Fixico once said the assessment has been approved and will loaded on the system and expect a call from quest claim up until today after that promise no communication has been received. When I ask to speak with Raeleen, the manager (as he/she doesn't respond to my emails) then I was told by the receptionist that he/she doesn't accept calls.. The way I observe they dragging this claim intentionally
Lesley-Ann Liebenberg: Quest Claims Solutions Customer Care
Best regards,
Lesley-Ann Liebenberg: Quest Claims Solutions Customer Care
Best regards,
So after that I have been doing follow ups through emails to check payment status, it's only today I received a response from Raeleen telling me that payments are being handled by Ominsure. The guy with a name Isaac from Ominsure responded by saying they're still doing bank details verification. "The whole week!"? I don't see any seriousness or it is because i'm the only one feeling the pain not them. They are being so inconsiderate
So after that I have been doing follow ups through emails to check payment status, it's only today I received a response from Raeleen telling me that payments are being handled by Ominsure. The guy with a name Isaac from Ominsure responded by saying they're still doing bank details verification. "The whole week!"? I don't see any seriousness or it is because i'm the only one feeling the pain not them. They are being so inconsiderate
Thank you for reaching out to us again to advise that you haven't received payment yet.
We are investigating the matter and our further communication will be forwarded to your e-mail address noted on this Hello Peter review.
Regards
Mary-Ann Jordaan Service Quality Manager Quest Claim Solutions
Best regards,
Thank you for reaching out to us again to advise that you haven't received payment yet.
We are investigating the matter and our further communication will be forwarded to your e-mail address noted on this Hello Peter review.
Regards
Mary-Ann Jordaan Service Quality Manager Quest Claim Solutions
Best regards,
Thank for for reaching out to us again and advising that you have now received the payment and that the vehicle has now been booked in for the repairs.
It was our pleasurer to assist in order to bring your claim to finality.
Regards
Lesley-Ann Liebenberg
Customer Relationship Manager
Quest Claim Solutions
Best regards,
Thank for for reaching out to us again and advising that you have now received the payment and that the vehicle has now been booked in for the repairs.
It was our pleasurer to assist in order to bring your claim to finality.
Regards
Lesley-Ann Liebenberg
Customer Relationship Manager
Quest Claim Solutions
Best regards,