CL
Charlene L

1 reviews | Active since Feb 2013

13 Nov 2025, 15:41

Great service received from Anri Swanepoel.

This review is specifically with regards to the service we received from Anri Swanepoel. She managed to resolve our claim within a week. Her communication was impeccable and we knew every step of the way what was happening.

This claim had been pending for more than a year in the hands of Myron van Heerden and Shantal Govender. Both were extremely rude, unhelpful, non-communicative and just showed a general disinterest to assist.

All I can say is you need more people of Anri Swanepoel caliber and less of Myron van Heerden and Shantal Govender.

Thank you Anri for your professionalism, outstanding communication and willingness to assist. You managed to restore our faith in your company that the others had broken down.

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Replies (1)
Quest Claims Solutions
Quest Claims Solutions's reply13 Nov 2025, 16:07
Official
Dear Charlene Ludeman 

We appreciate your feedback; the message will be shared with the team.

Regards 
Business Support Team