Good day Adrian

Thank you for your email and prompt service. Your assistance is much appreciated and it's amazing you have taken time to respond at this hour. Unfortunately I was busy at work and could not reply immediately.

This is what great customer service is about. I hope they hire more people like you. I hope your staff follow this example of client satisfaction and following up with the client, although I am the 3rd party. Today I could have been a potential client . But due to inefficient service, I will not join. To you for just starting newly and taking much effort and time to follow up. Truly wonderful. Keep it up. This will take you to greater heights.