Excellent service

Dear Phumzile Hlongwane and Quest Claims Solutions (Pty) Ltd Team,

I am writing to express my sincere appreciation for the exceptional service I received from Phumzile Hlongwane, representing Quest Claims Solutions (Pty) Ltd. Following a motor vehicle accident in early September 2025, I was required to pay an excess fee to iwyze insurance, and Quest Claims Solutions was appointed to handle the claim with the third-party insurer.

Throughout the process, Phumzile kept me informed about the progress of the claim, demonstrating excellent communication skills and a high level of professionalism. Today, she contacted me to advise that the claim was successful, and I will be reimbursed for the excess amount paid.

Phumzile's dedication, expertise, and customer-centric approach are truly commendable, and I believe she is an asset to Quest Claims Solutions (Pty) Ltd. I hope her exemplary service will continue to reflect positively on the company.

Please extend my gratitude to Phumzile for her outstanding work. I am satisfied with the service provided and appreciate the efforts made by Quest Claims Solutions (Pty) Ltd in resolving my claim.

Best regards, Gugu Mabena