Claim taking long any my needs not being considered

I really feel like they are being unfair to third parties. As third parties we should suffer and struggle with our car’s while their clients are driving with no stress. Their client broke my rear windscreen on the 13th March until today it hasn’t been fixed, they are unreachable and they will never get back to you. The last time I spoke to one lady she told me my car would month end of may or early June. She mentioned that if I can’t wait I should’ve called my insurance to cover me and claim back to they but the question is what if I don’t have insurance at all?

I just wonder how long the investigation will take for something that cost 2000. It’s hasn’t started as yet but you said I should wait.

I would never recommend anyone to this insurance or claim from them in future as a third party. So unfair and you really don’t consider other peoples need.