Bad service from Quest Claims Solutions (Pty) Ltd- Claim not finalized its 3 months already

If there was an option for no star rating, I would have clicked that one and Rate Quest Claims Solutions. I was involved in an accident in which the driver at fault acknowledged the mistake and requested me to contact the company. The company did not have a problem, I submitted all the documents they requested and even drove to their preferred panel beater for a quotation. The company was insured with autozone registered my claim and informed me the third party claim is handled by Quest Claims Solutions . The accident happened on the 24th of September 2024, till today am not getting joy from Quest Claim Solutions ( Pty) ltd, they keep on sending me from one person to another. Even then, there is not proper communication only when i follow up with the last person ( Nontombi Thabana) am told to wait 15days for the case to be allocated to an assessor, Amanda from inurance zone had to intervene as well as this process was delaying. Today am being told by the assessor via email (Jannet Mkhwa****) that the claim yet has to go to another person and I must wait for another 15days for that person to fami****ize themselves with the case. In counting it is now 3months my car is still not fixed, i have to drive it in that poor condition and no one seems to care! I am even wondering if it was not drivable what would have happened? This is putting strain on me and my pregnancy. The whole process is depressing and there is no timeline as to how long it will take. They keep on sending me back and forth with 15days waiting period intervals that does not solve anything.

I never received such a bad service like this Quest Claim Solution and I don't wish anyone to go through what I am going through... :-(