cK
charity K
1 reviews | Active since Nov 2020
24 Jan 2022, 10:37
Bad Customer Service
I am utterly disappointed with the service I am getting from Quest claims. I have submitted all the documents as per their request on the 11/10/2021 and my claim was assigned to Sandra ,Francis and now Donne. For the past 3 months I have been calling and sending emails to follow up on my claim and I have been told my claim has been referred to their manager till to date no feedback has been received.
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Quest Claims Solutions's replyOfficial
24 Jan 2022, 10:46 Dear Charity,
Quest Claims Solutions Customer Care Team wish to thank you for taking time to rate our services and share your concerns.
We are investigating the matter.
Our further communication will be forwarded to your e-mail address noted on this Hello Peter review.
We look forward to resolve this matter amicably.
Yours sincerely
Lesley-Ann Liebenberg: Quest Claims Solutions Customer Care
Quest Claims Solutions Customer Care Team wish to thank you for taking time to rate our services and share your concerns.
We are investigating the matter.
Our further communication will be forwarded to your e-mail address noted on this Hello Peter review.
We look forward to resolve this matter amicably.
Yours sincerely
Lesley-Ann Liebenberg: Quest Claims Solutions Customer Care
Quest Claims Solutions's reply24 Jan 2022, 10:46
Official
Dear Charity,
Quest Claims Solutions Customer Care Team wish to thank you for taking time to rate our services and share your concerns.
We are investigating the matter.
Our further communication will be forwarded to your e-mail address noted on this Hello Peter review.
We look forward to resolve this matter amicably.
Yours sincerely
Lesley-Ann Liebenberg: Quest Claims Solutions Customer Care
Quest Claims Solutions Customer Care Team wish to thank you for taking time to rate our services and share your concerns.
We are investigating the matter.
Our further communication will be forwarded to your e-mail address noted on this Hello Peter review.
We look forward to resolve this matter amicably.
Yours sincerely
Lesley-Ann Liebenberg: Quest Claims Solutions Customer Care