BAD BAD SERVICE!

Item: Quest Claims Solutions
Rating: 1
Author: Khutso M

The worst insurance company ever! They have taken 4 months to deal with a 3rd party claim, the claims assistant Nontombi Thabana has just told me the claim has been moved to the back end and will take a further 15 days. I have logged a query with the financial services ombudsman as they are clearly evading the claim.

Helpful (0)

Replies (3)

Quest Claims Solutions's replyOfficial

05 Nov 2025, 11:41

Dear Khutso

We confirm receipt of your review.

Further advises will be forwarded to your e-mail address.

Regards

Business Support

Quest Claims Solutions's reply05 Nov 2025, 11:41

Official

Dear Khutso

We confirm receipt of your review.

Further advises will be forwarded to your e-mail address.

Regards

Business Support

Khutso M's updateReviewer Update

12 Nov 2025, 16:36

Business Support said they would call me back by COB last week Wednesday yet to date there has been no communication from Quest Claims. HORRIBLE SERVICE

Khutso M's update12 Nov 2025, 16:36

Reviewer Update

Business Support said they would call me back by COB last week Wednesday yet to date there has been no communication from Quest Claims. HORRIBLE SERVICE

Quest Claims Solutions's replyOfficial

13 Nov 2025, 03:01

Dear Khutso

Thank you for your feedback.

Official correspondence has been sent to the registered owner of the vehicle.

Please contact the owner directly for further assistance.

Regards
Business Support

Quest Claims Solutions's reply13 Nov 2025, 03:01

Official