Hellopeter
Share Your Experience
AN
Anele N

1 reviews | Active since Sept 2023

04 Oct 2024, 10:57

Appalling Service for 3rd Party

It's been 81 days if not more than that having to wait for a 3rd party claim. They ask you for so many things as if you were in the wrong and then make you wait for months on end with the same feedback every time you do a follow up. " PKEASE NOTE THAT I HAVE THE VALIDATIONS OF THE CLAIM AND THE FILE HAS BEEN REFERRED TO MANAGEMENT FOR AUDIT REVIEW". For the past two months its the same story. If there needs to be be further action for this issue to be resolved immediately it must come to that. #828581.

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Replies (3)
Quest Claims Solutions
Quest Claims Solutions's reply04 Oct 2024, 11:00
Official
Dear Anele

We confirm receipt of your review.

Further communication will be forwarded to your e-mail address.

Regards

Quest Service Team
AN
Anele N's update04 Oct 2024, 14:19
Reviewer Update
This is beyond unprofessional. First I was sent from pillar to post for quotations, and the Settlement does not come close to even one quotation send to you. When enquiring you tell me that you used your own assessors to determine the Settlement. Where am I supposed to get to them. This is no acceptable at all
Quest Claims Solutions
Quest Claims Solutions's reply07 Oct 2024, 07:45
Official
Dear Anele

We confirm receipt of your message.

Further communication will follow.

Regards

Quest Service Team