Absolutely failure in basic customer service

Someone insured with Old Mutual insurance drove in to the back of my car while I was stationary waiting at a red traffic light and I was passed on to Quest Claims Solutions to deal with the matter. This was on 5th October 2021. It is now 28 February 2022 and after multiple emails (which I have records of) and multiple phone calls, and three different case workers, I am still waiting to hear back on the next steps for getting my vehicle repaired. I phoned last week and asked to speak to Lucretia (the person who is meant to be dealing with my claim currently) and I left a message. She did not return my call. I called again today and could not speak to her and was asked if I wanted to leave a message. I said no because I could not rely on them to call me back. I was then cut off when speaking to another person after giving my claim number. This is utterly unacceptable and appalling service. It certainly is a far cry from being a "solution". I will be notifying Old Mutual that this is a terrible company to be working with to deal with third party claims, unless they are trying to build a bad reputation for themselves too.