3rd party claim

<div>I was involved in a car accident on the 18th of July. Where my vehicle got damaged from their clients truck. I submitted the claim on the 6th of June after having collected all the documents required. I was informed the claim would take 30 days to be settled. Validations on started on the 19th of June. An assessor was appointed was appointed on the 26th. I was recently informed that my car is a write off and it will take another 10 working days for management to approve or decline. When i spoke to ***** she informed that it takes them 45 working days to resolve the claim and i was not informed of this when i submitted the claim, i was told 30 days, not working days. Officially from the date of claim, it is supposed to be settled on the 07th of July. Its almost two months now that i am without a car and this insurance keeps on taking me from pillar to post. Not to mention that their communication is very bad. If you wont call and follow up, they will not update you on the process. My number is *** My email is *** Someone from management please assist me</div>